Portal de Alhama de Murcia
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The Services Charter details the quality rights and commitments of the center in relation to all educational services provided
The Institute of Secondary Education Valle de Leiva de Alhama de Murcia, which was the first educational center at the national level certified by the State Agency for the Evaluation of Public Policies and Quality of Services (AEVAL) in the CAF Excellence Model Education, has become, after this recognition in the first educational center of the Region that offers a Charter of Services, in which it informs to citizens and users on the educational benefits, as well as of the Rights and commitments of quality related to all the services that are provided.
The Director General of Educational Quality and Professional Training, Fernando Mateo, explained that "from the Service of Evaluation and Quality Education is working closely with schools to promote the implementation of quality management systems and models for continuous improvement of processes Which are developed in these, with the ultimate goal of improving students' performance and meeting the expectations of society with our educational system.
The charters of services are constituted as a tool linked to getting the improvement of the public services attending to the demands of the citizens.
The IES Valle de Leiva, which is one of the most committed centers in the implementation and development of quality management systems, explains in its Charter of Services questions such as benefits of the center, quality commitments acquired, together with evaluation indicators for To measure them;
Rights of citizens;
Regulatory legislation;
guarantee;
Monitoring and control of commitments;
Modalities of citizen participation to improve the service provided;
Working hours;
Channels of communication, information and processing;
In addition to other information of interest, based on their pedagogical autonomy, organization and management of the center.
Source: CARM
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