Portal de Alhama de Murcia
www.portaldealhama.com
Consumer Councillor, Pedro Lopez, exposed this morning by the technical data Diaz Mariángeles the Consumer Affairs Office 2015. There have been a total of 2,374 visits frete 2,306 the previous year, an increase of 2.95 %, the increase in processing paper claims a total of 596 cases, representing an increase of 9.96% compared to 2014 being most notable.
Most claims are related to the service sector, with the mobile phone that takes the podium, as has become customary, because the majority of the Spanish population has a mobile terminal with telephone service by contract.
It is in hiring where more the rights of users to be a lot of competition and use relatively aggressive techniques to conquer the consumer business, generating bills for a service that does not correspond to the contract are violated.
Services customer do not resolve customer complaints quickly as desired.
Another area highlight is the electric.
According to the data, since it was released, major firms are more given to get customers, which generate more competitive prices for the benefit of the consumer, which has led users to request information before the avalanche of trade with unclear offers.
Banks charging commissions floor clauses and contracting life insurance, home or loan repayment have become one of the most demanded sectors.
They are booming other claims relate to sales outside commercial establishments and those made by the Internet, where consumers do not have much information and sometimes are driven by advertising without reading the fine print.
The Office of Consumer Affairs, being primarily an information center, is visited by the residents of Alhama for questions on how to solve or where to go in issues related to public administration.
Alderman has encouraged all residents to continue to make use of this service.
Source: Ayuntamiento de Alhama de Murcia
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