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Portal de Alhama de Murcia

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The Taxpayer Service Office (collection) reopens to the public tomorrow (17/05/2020)

This coming Monday, the Taxpayer Service Office will return to provide face-to-face service, after being closed since March 16, as a result of the declaration of the state of alarm by the health crisis caused by Covid-19.

During this time the service has been provided by telephone and telematic attention, by email and by the electronic subsection of tax management and municipal collection.In addition, in this period, the services available in the subsede have been expanded, with the possibility of practicing 29 types of self-assessments, without the need for a digital certificate, such as:Self-assessment for vehicle registration.Self-assessment fees for issuing general documents: 9 typesSelf-assessment fees for issuing urban planning documents: 10 typesSelf-assessment urban development titles: 7 typesSelf-assessment for public occupation with materials and rubble: 2 types of feesThe mercantile ASIREC, the concessionaire of the collection management, in collaboration with the Alhama de Murcia City Council and the external service for the prevention of occupational risks CUALTIS, have adopted the appropriate preventive and organizational measures to carry out the face-to-face incorporation into the positions of work and manage confinement de-escalation in this phase 1.For all these reasons, next Monday, May 18, 2020, the office reopens to the public at its usual hours: Monday to Friday from 9:00 a.m.

to 2:00 p.m.

and Tuesday also from 4:00 p.m.

to 6:30 p.m.To guarantee greater protection for users and workers, the following security measures have been taken:Placement of methacrylate partitions on counters and customer service tables.Elimination of confident chairs at customer service tables.Elimination of waiting areas inside the office.Daily disinfection of the facilities.Implementation of a prior appointment for the attention of the cadastre service, on the phone 968 636 780, extension 206.Placement of wastebasket with pedal in common area to discard masks, gloves and tissues.Placing hydroalcoholic gel dispensers in common areas.Placement of the following informative posters to prevent the spread of Covid-19:On the internal bulletin board for workers.Obligations of the users of the service to be attended.Obligation to keep the minimum distance of 2 meters between people.Prohibition of use of the toilets by users of the service.Recommendations of the Ministry of Health.In addition, for those who access the interior of the office:Mandatory use of masks.Mandatory disinfection of hands with hydroalcoholic gel, by placing dispensers in common areas.Limitation of the maximum capacity inside the office so that the minimum safety distance of 2 meters can be maintained in all directions, between workers and / or service users.Payment by bank card is recommended whenever possible.

Source: Ayuntamiento de Alhama de Murcia

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