Portal de Alhama de Murcia
www.portaldealhama.com
TELECOMMUNICATIONS DURING CONFINEMENT
Service guarantee
The maintenance of electronic communications services, broadband connectivity and the provision of universal telecommunications services will be guaranteed.
Impossibility of power cut
The service may not be interrupted due to non-payment, without this implying exemption from payment or any moratorium.
Portability
During the state of alarm, mobile and fixed number portability operations are suspended, not new contracts for electronic communications services;
for clarification in this regard, the company providing the service should be consulted.
For all consumers
These guarantees apply to all consumers without exception, not only to those vulnerable or specific groups.
PERIODIC FEES
What are successive tract contracts?
They are those that carry the fulfillment of a periodic obligation such as the payment of fees in gyms, academies, colleges, etc.
What happens to the fees paid and not used?
The service provider may offer the option of subsequently enjoying the service or reducing the amount of future fees to be charged for the provision of the service.
What if I don't accept any alternative?
You must be reimbursed the amounts already paid in the part corresponding to the period of the service not provided by said cause.
And then what?
The parties will once again assume the obligations that are the object of the contract (provision of the service and payment of fees, respectively) when the measures decreed by the state of alarm that make the ordinary provision of the service impossible have ended.
COMBINED TRIPS
What is a combined trip?
A tourist package with two or more services contracted for the same trip.
Can the consumer terminate the contract?
Yes, when the destination was affected by an extraordinary circumstance as a consequence of the coronavirus or was affected by the specific limitations of movement established as a consequence of the declaration of the alarm state.
When should I communicate my decision?
At any time before starting the trip and if possible in a reliable way such as by email, fax or through the OMIC.
What am I entitled to if I request the resolution?
Full refund of any payment made, but not additional compensation.
What if the company cancels the trip?
You can offer a 1-year bonus for the amount of the refund that would have been due.
After that year without using the bonus, you must refund 100%.
CANCELLATION OF FLIGHTS DUE TO THE EXPANSION OF THE CORONAVIRUS
information
Delivery by the airline of a form with the conditions of assistance and compensation.
Assistance
Enough food and drink, two phone calls or email access and, if necessary, one or more nights of accommodation, as well as transportation between the airport and the place of accommodation.
Refund or transportation to final destination
In those circumstances in which the carrier cancels the trip, the offer of a substitute bonus of the amount may not affect the traveler's right to opt for the refund, if they prefer.
And if the airline cancels the flight
The airline may offer you a flight alternative and, if within 60 days of the flight cancellation there has been no agreement between the parties on the alternative offered, the traveler will be reimbursed the amounts paid.
BASIC SUPPLIES
What supplies are guaranteed?
The supply of electricity, petroleum products, natural gas and water may not be suspended.
During how much time?
Only while the alarm state lasts.
Who is affected by the measure?
To all consumers, natural persons without exception (not companies) and only in their habitual residence.
How is the habitual residence credited?
By any reliable means such as a registration certificate issued by the City Council.
Is this a fee waiver?
No, the payment obligation remains intact.
Due to the covid-19 pandemic, the City Council has had to take preventive measures in the workplace, therefore, the municipal consumer information office will be closed to the public.
It will only be attended by telephone and by email.
Telephone: 868 92 10 98
Email: omic@alhamademurcia.es
Hours from Monday to Friday: from 9:00 a.m. to 2:00 p.m.
Wednesday evenings from 5:00 p.m. to 8:00 p.m.
Source: Ayuntamiento de Alhama de Murcia
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